My first research project came from a need very close to home.
A year earlier, I had heard the term user experience for the first time. It caught my attention because it described an idea that interested me more and more: design could do more than communicate. It could also change how a person understood, chose, and lived an experience.
My mother ran a local food business, and through her I knew many people working hard to keep their own businesses going. I saw them compete with multinational chains that had more resources, visibility, and brand systems. When the university framed the graduation project as a chance to create social impact, I knew where I wanted to start.
My thesis, “Diseño de estrategias gráficas para mejorar la experiencia de compra de comida” (Graphic strategies to improve the food shopping experience), explored how design could help small food businesses become more competitive. It proposed new visual strategies with sustainability criteria and applied them to the physical and digital touchpoints of three businesses.
It was one of my first experiences of using research, context, strategy, and design as parts of a single answer. It was no longer only about creating a visual identity. It was about understanding the shopping journey, spotting opportunities, and designing an experience that could help a real business.
The project was selected for the 3rd SENESCYT Recognition of Student University Research. Years later, Universidad del Azuay turned it into a book, so that other people could consult and use that academic work.